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Unscheduled Pickups
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<blockquote data-quote="BrownSuit" data-source="post: 335378" data-attributes="member: 14437"><p>I agree with the earlier post regarding submitting a sales lead. Make sure you put in plenty of info.</p><p></p><p>They obviously are wanting a Daily Pickup, but not wanting to pay for it.</p><p></p><p>As far as it "not being your job" anything customer related that you can do to help a customer and save uncle brown IS YOUR JOB.</p><p></p><p>I think your completely in line here because your trying to figure out how to get them to stop. </p><p></p><p>As far as them refusing to sign unless you check for deliveries, that's garbage; but at the same time until you clear all of this through the on-car or center manager, you need to keep quiet about it. Refusing Delivery was probably the wrong answer.</p><p></p><p>It sounds like other locations are doing it as well and it may need to be dealt with on a corporate level. None of that will happen unless you let your sup know what's going on and let the BD people know. Again the best way to do that is through a sales lead.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 335378, member: 14437"] I agree with the earlier post regarding submitting a sales lead. Make sure you put in plenty of info. They obviously are wanting a Daily Pickup, but not wanting to pay for it. As far as it "not being your job" anything customer related that you can do to help a customer and save uncle brown IS YOUR JOB. I think your completely in line here because your trying to figure out how to get them to stop. As far as them refusing to sign unless you check for deliveries, that's garbage; but at the same time until you clear all of this through the on-car or center manager, you need to keep quiet about it. Refusing Delivery was probably the wrong answer. It sounds like other locations are doing it as well and it may need to be dealt with on a corporate level. None of that will happen unless you let your sup know what's going on and let the BD people know. Again the best way to do that is through a sales lead. [/QUOTE]
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