i work for agent of UPS (authorized service provider for UPS). i have been with the company for 10yrs and just found out about this site. it's a very interesting place to be. specially Hoaxster & kingOFchester (pls forgive me if i spell the name wrong) they seems to be with UPS for a long time and knows the inside.(do not mean to offend anyone) i would like to know how the CS dept operates in the brown countries do they like take pickup calls ans for sales advises on clearence etc.. really thought 2009 to be the year we would become JV now we are facing cut down. i guess just have to wait and see.