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UPS; American Dream or evidence of the corrupt hearts of Americans today?
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<blockquote data-quote="kingOFchester" data-source="post: 1102924" data-attributes="member: 11246"><p>I would not acknowledge nor deny that the NDA is late. I do not want to get into a debate with a customer if I were to say something along the lines <em>"<strong>My board says it is not late</strong></em><strong>"</strong> . I also don't want to say "<strong><em>yes, it is late</em>"</strong> and then have UPS turn around and tell the customer it wasn't and as a result make me look like a shmuck. I try to be the friendly UPS man. </p><p></p><p>I would say something like "<strong><em>Yea, seems a bit weird as my board didn't prompt me saying your package was late. I am unable to offer a refund, but here is the number you should call. I will also let my manager know you have a concern over the delivery time"</em>.</strong> I would then message center giving them a heads up. Upon my return to the building I would inform my sup and most likely my center manager the issue I had out on road. I would give them the full story and explain how I scanned the NDA air on the way to the delivery point per the methods. Upon completion of the conversation with management team, I would clock out.</p></blockquote><p></p>
[QUOTE="kingOFchester, post: 1102924, member: 11246"] I would not acknowledge nor deny that the NDA is late. I do not want to get into a debate with a customer if I were to say something along the lines [I]"[B]My board says it is not late[/B][/I][B]"[/B] . I also don't want to say "[B][I]yes, it is late[/I]"[/B] and then have UPS turn around and tell the customer it wasn't and as a result make me look like a shmuck. I try to be the friendly UPS man. I would say something like "[B][I]Yea, seems a bit weird as my board didn't prompt me saying your package was late. I am unable to offer a refund, but here is the number you should call. I will also let my manager know you have a concern over the delivery time"[/I].[/B] I would then message center giving them a heads up. Upon my return to the building I would inform my sup and most likely my center manager the issue I had out on road. I would give them the full story and explain how I scanned the NDA air on the way to the delivery point per the methods. Upon completion of the conversation with management team, I would clock out. [/QUOTE]
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UPS; American Dream or evidence of the corrupt hearts of Americans today?
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