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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 848359" data-attributes="member: 12570"><p>Without going in to too much detail, the driver stopped because the package was listed in the DIAD, which is the name for the hand held device that we use to deliver packages. All of our packages are given a label which assigns a shelf location before being loaded so Steve went to that shelf location and was unable to find the package. The package was either left at the center or loaded on to the wrong truck. You should call the shipper, explain the situation and request a refund of your shipping charges. Make sure to have the tracking number handy when you call. They in turn will do the same with UPS. I apologize for the inconvenience.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 848359, member: 12570"] Without going in to too much detail, the driver stopped because the package was listed in the DIAD, which is the name for the hand held device that we use to deliver packages. All of our packages are given a label which assigns a shelf location before being loaded so Steve went to that shelf location and was unable to find the package. The package was either left at the center or loaded on to the wrong truck. You should call the shipper, explain the situation and request a refund of your shipping charges. Make sure to have the tracking number handy when you call. They in turn will do the same with UPS. I apologize for the inconvenience. [/QUOTE]
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