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<blockquote data-quote="RustyPMcG" data-source="post: 848458" data-attributes="member: 30339"><p>UPS can't pay *you* because *you* aren't the person who paid UPS. You're not UPS's customer.</p><p></p><p>You contracted with someone who sold you something to ship it to you. You paid them for a product to be delivered to you under certain terms. If they didn't get the merchandise to you under the terms of your agreement with them, you can request compensation from them.</p><p></p><p>If it's UPS's fault that you didn't get the package, they *can*, if they want, persue the matter with UPS, but it really shouldn't matter to you whether they do or not. All that matters to *you* is that the company you paid satisfies you. </p><p></p><p>But if you really must know, the contract some companies have with UPS call for agragate service levels. If over time the percentage of packages that don't get delivered on time rises over a certain amount, UPS pays. But they don't pay for individual packages that don't meet service level. The terms you read on the website refer to retail sales of the service, not for sales under contracts.</p><p></p><p>So if you didn't get your package when the seller promised, go back to the seller for satisfaction. That's who you paid. That's who'll compensate you if they don't meet the terms the transaction.</p></blockquote><p></p>
[QUOTE="RustyPMcG, post: 848458, member: 30339"] UPS can't pay *you* because *you* aren't the person who paid UPS. You're not UPS's customer. You contracted with someone who sold you something to ship it to you. You paid them for a product to be delivered to you under certain terms. If they didn't get the merchandise to you under the terms of your agreement with them, you can request compensation from them. If it's UPS's fault that you didn't get the package, they *can*, if they want, persue the matter with UPS, but it really shouldn't matter to you whether they do or not. All that matters to *you* is that the company you paid satisfies you. But if you really must know, the contract some companies have with UPS call for agragate service levels. If over time the percentage of packages that don't get delivered on time rises over a certain amount, UPS pays. But they don't pay for individual packages that don't meet service level. The terms you read on the website refer to retail sales of the service, not for sales under contracts. So if you didn't get your package when the seller promised, go back to the seller for satisfaction. That's who you paid. That's who'll compensate you if they don't meet the terms the transaction. [/QUOTE]
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