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UPS blows a Major Fl account
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<blockquote data-quote="Fredly000" data-source="post: 88336" data-attributes="member: 4606"><p>I'll tell you why UPS is blowing it. At least where I am.</p><p></p><p>FedEx came in aggressively to take over accounts, with nice</p><p>high end regional sales guys. And they took them.</p><p></p><p>UPS sales comes into out center, and tells us</p><p>they aren't interested in visiting in person anyone under $100,000</p><p>a year.</p><p></p><p>UPS sales, and customer service is blowing it around here.</p><p>Sure I can turn in a sales lead, but the customer doesn't</p><p>want a phone call, they want to know that they matter.</p><p>I can only do so much as a driver to communicate with</p><p>the customer, sales and marketing needs to step up to the</p><p>plate. They have all the answers the customer needs.</p><p></p><p>As for an account being blown because we didn't sponsor</p><p>mom and dads bake sale(ie some little golf tournament)</p><p>.. I doubt wholy that its the sole reason.</p><p>Switching over is a huge financial decision, and I doubt it was made</p><p>overnight, or lightly.</p></blockquote><p></p>
[QUOTE="Fredly000, post: 88336, member: 4606"] I'll tell you why UPS is blowing it. At least where I am. FedEx came in aggressively to take over accounts, with nice high end regional sales guys. And they took them. UPS sales comes into out center, and tells us they aren't interested in visiting in person anyone under $100,000 a year. UPS sales, and customer service is blowing it around here. Sure I can turn in a sales lead, but the customer doesn't want a phone call, they want to know that they matter. I can only do so much as a driver to communicate with the customer, sales and marketing needs to step up to the plate. They have all the answers the customer needs. As for an account being blown because we didn't sponsor mom and dads bake sale(ie some little golf tournament) .. I doubt wholy that its the sole reason. Switching over is a huge financial decision, and I doubt it was made overnight, or lightly. [/QUOTE]
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