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Brown Cafe UPS Forum
UPS Partners
UPS closes Muskegon , Mi customer counter.
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<blockquote data-quote="Mainmast" data-source="post: 4186044" data-attributes="member: 26794"><p>Except the two dozen or more that were milling around were more then likely small business customers who probably had a UPS loop that stuck them with a afternoon delivery. It used to be UPS supported small business. Small business needed parts or whatever to provide a service to their customers. They went out of their way to send a hourly employee to the local UPS to get a jump on providing a service to their customer. Although they may be small business, they are more then likely the future large account that will not forget that UPS said if you need a shipment will called, plan on picking it up after 6:00 p.m. Like I stated before, the FedEx facility ,just down the road, has all day hours for will calls. Who would you use for future deliveries if you were in their shoes ? Perhaps your niche was a same day turn around on repair items sent to your business. Pick up by 9 at local UPS and shipped back to you the same day. In this local center, Muskegon, that will not occur. FedEX ,down the road, will allow that to occur. I will guarantee you the local operators will not change a loop to accommodate that business with a earlier delivery.</p></blockquote><p></p>
[QUOTE="Mainmast, post: 4186044, member: 26794"] Except the two dozen or more that were milling around were more then likely small business customers who probably had a UPS loop that stuck them with a afternoon delivery. It used to be UPS supported small business. Small business needed parts or whatever to provide a service to their customers. They went out of their way to send a hourly employee to the local UPS to get a jump on providing a service to their customer. Although they may be small business, they are more then likely the future large account that will not forget that UPS said if you need a shipment will called, plan on picking it up after 6:00 p.m. Like I stated before, the FedEx facility ,just down the road, has all day hours for will calls. Who would you use for future deliveries if you were in their shoes ? Perhaps your niche was a same day turn around on repair items sent to your business. Pick up by 9 at local UPS and shipped back to you the same day. In this local center, Muskegon, that will not occur. FedEX ,down the road, will allow that to occur. I will guarantee you the local operators will not change a loop to accommodate that business with a earlier delivery. [/QUOTE]
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