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UPS completely shut down in Seattle
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<blockquote data-quote="davidr" data-source="post: 455096" data-attributes="member: 16143"><p>Dear fellow employees: When in hole, stop digging.</p><p></p><p>Take a step back and read this thread from an outside perspective. Our customers (the reason we have paychecks) feel that we failed them. It doesn't matter whose fault it is, what matters is that our customers aren't happy. </p><p></p><p>When you call our customers liars, it insults the customers and hurts the company's image. Please stop. </p><p></p><p>Please stop berating customers for ordering products and expecting them to be delivered within a specified time frame. <em>That is the point of our business, remember?</em> </p><p></p><p>To the customers with long-overdue packages: I believe you, and I'm really sorry. I worked inside the Hub every day of the storm to try to get your packages out. I put chains on and gave rides to my coworkers who couldn't make it in. I had to leave my family's Christmas dinner early to try and get some sleep before starting work at midnight for the next day's deliveries. And yet, there are still thousands of customers missing packages. It sucks. </p><p></p><p>Please disregard the employees who launch personal attacks against you and don't acknowledge your concerns. The rest of us may not be able to help you specifically, but I believe most of us do understand what a frustrating situation this is.</p></blockquote><p></p>
[QUOTE="davidr, post: 455096, member: 16143"] Dear fellow employees: When in hole, stop digging. Take a step back and read this thread from an outside perspective. Our customers (the reason we have paychecks) feel that we failed them. It doesn't matter whose fault it is, what matters is that our customers aren't happy. When you call our customers liars, it insults the customers and hurts the company's image. Please stop. Please stop berating customers for ordering products and expecting them to be delivered within a specified time frame. [I]That is the point of our business, remember?[/I] To the customers with long-overdue packages: I believe you, and I'm really sorry. I worked inside the Hub every day of the storm to try to get your packages out. I put chains on and gave rides to my coworkers who couldn't make it in. I had to leave my family's Christmas dinner early to try and get some sleep before starting work at midnight for the next day's deliveries. And yet, there are still thousands of customers missing packages. It sucks. Please disregard the employees who launch personal attacks against you and don't acknowledge your concerns. The rest of us may not be able to help you specifically, but I believe most of us do understand what a frustrating situation this is. [/QUOTE]
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UPS completely shut down in Seattle
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