If this is not an appropiate post or in the wrong section please let me know or just delete it. As my name states I give about a quarter million a year to UPS in my organization. I understand I am a very small customer to UPS but I am posting here to get some opinions internally to find out how much I matter to UPS. I think UPS is an amazing company that provides huge value to our economy and to the world as a whole. It is very fascinating to me to watch this company grow and see what it can offer to me as an entrepeneur. As a company as a whole UPS to me is light years ahead of the competitors in terms of growth potential and overall benefit to our society. My question is does UPS have internal company policies to give lower quality or higher quality sales reps to different size companies? The obvious answer is yes, but where is the line drawn? I do more with UPS freight than small package and I absolutely love that the two are coming together, and it seems to be happening quickly which is great. We used FedEx for 3 years prior to FedEx with adequite service, however because of UPS freight we decided to go all UPS. We were brought on by a great sales guy who was helpful, clearly displayed that he was there to help us and just an overall great person. He received a promotion aparently only a month or two after we switched and we where handed down to a lower sales rep on the todum pole. He is horrible, and I just can't understand his attitude. I'm a very friendly person and I absolutely love the first sales rep and our freight sales rep but our small package sales rep has such a negative attitude and it seems he is would rather fight us that help us. Its very odd to me. I understand UPS is a very large company and i can accept the flaws, the UPS driver taking package from our warehouse that are not for him and that do not have labels and not returning them, the grumpy attitude, the I'm late and I can't wait another 30 seconds for you to put the label on the package. He is the driver and this does not bother me. I believe UPS has a very good training program and does pride themselves on customer service. I just don't understand how this sour sales rep is still employed by the company, and how he even got the job. OR, is this a typical sales rep for an organization of our size. Also, in my eyes I get the same treatment as a customer giving $25k a year in business to UPS. Is this typical or am I suppose to be getting slightly better help? Its always us calling them for help, and they certainly do make it easy. If anyone wants to hear the story of why I have such negative feeling towards this particular sales person I'm more than happy to write it out. I'm hoping someone can help me understand UPS a little more, and help me decide if UPS is just going to get better as a whole in terms of small customer satisfaction, as I am a very small customer and realize it, or does FedEx have a business model which is friendlier for customers of my size. Your thoughts are appreciated.