UPS Delivering Wishes for the Holidays

Discussion in 'UPS Pressroom News' started by ROBO MOD, Nov 12, 2014.

  1. ROBO MOD

    ROBO MOD I'm a Robot Staff Member

    Every Delivery Begins with a Wish and This Holiday Season, UPS is Collecting and Delivering Wishes

    UPS® (NYSE: UPS) today launched Your Wishes Delivered, a campaign designed to invite the public to share their wishes during the holidays. This year, the company will donate $1 for each wish submitted using #WishesDelivered to one of three charities - The Boys and Girls Clubs of America, The Salvation Army or Toys for Tots Literacy Program*.
    "While many people see a package as just a cardboard box, UPS knows that the contents often amount to someone's special wish granted, just waiting to be delivered," said Alan Gershenhorn, UPS chief commercial officer. "We are responsible for delivering packaged wishes to millions of customers during the holidays."

    The campaign invites participants to submit their personal wishes as a photo or message to www.ups.com/wishes or by using the hashtag #WishesDelivered. When submitting, visitors can share their wish for a special person, organization or cause.

    "There are so many incredible stories that we hear about during the holidays, and Your Wishes Delivered is a great way to collect and share them. We are excited for our customers to see these stories, see wishes realized and to allow UPS to make a difference in the lives of many during the holidays," said Gershenhorn.

    The Your Wishes Delivered website will accept wishes between today and Dec. 31, 2014. The company also plans to upload user generated content and hopes that by sharing wishes, whether serious, poignant, heartfelt or hopeful the result will be goodwill and good feelings among visitors.

    "Additional plans for the 2014 peak shipping season involve customer service enhancements, including a new ups.com Holiday Help Center as well as improvements to our already strong tracking capabilities," Gershenhorn said. "Our enhanced customer support gives both the shipper and consignee even more insight. Customers have near real-time access to details on the status of their delivery and are just a click away from answers to questions they might have."

    The ups.com Holiday Help Center features chat assistance, a frequently asked questions section and access to helpful information about shipping to provide customers more options for support. The landing site also features a calendar shipping widget, allowing customers to quickly determine which UPS service and ship-by date will get their shipment to its destination by Dec. 24. Improvements to tracking include a new, more visible status bar that shows shipment progress with greater detail on any potential delays.

    The improvements are part of more than 30 different technology projects and a portion of the $500 million UPS has invested in 2014 for network and technology upgrades. UPS My Choice service, which alerts registered members of incoming shipments and provides them the flexibility to reschedule, redirect or authorize shipment release online, aligns with the latest tracking enhancements. The free service has over 11 million registered users.

    * Total amount to be donated not to exceed $100,000.