UPS HelpLine...

Discussion in 'UPS Discussions' started by squirlygirly, Feb 23, 2009.

  1. squirlygirly

    squirlygirly New Member

    Just curious if anyone here has ever called that UPS Helpline that they publish in their Code Of Conduct or Policy Book (1-800-220-4126). Just can't seem to remember which one it was.

    I understand that it is a number "UPS" offers, but I'm just wondering what exactly do you talk about...

    Let me know. Any insight will be GREATLY APPRECIATED!!!

    THANX!!! ~:->>>
     
  2. dilligaf

    dilligaf IN VINO VERITAS

    The help line is to file complaints. I have called it several times when I had another driver harrassing me. When you call you explain in detail the events of what took place. Who what when where why. The more accurate and precise you are the better. You are given a case number and told to call back after a certain period of time and then are given the results of the complaint. In my case I knew the results before I called back because I had a meeting with my center team including DM and DM and the head HR.

    The complaint is then forwarded to the appropriate corp. dept which eventually filters back down to your center level. You can remain anonymous when filing a complaint.
     
  3. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    The UPS Code of Business Conduct book is on upsers.com under Our Company. The pdf file is under related links on the right side of the page. Page 7 of the book has what I think the OP is looking for and is what Dilli basically described.
     
  4. Hangingon

    Hangingon New Member

    Not sure how anonymous you remain. We had our OMS call in a complaint, next day the center manager called them into the office to discuss the complaint they had filed against her.
     
  5. dilligaf

    dilligaf IN VINO VERITAS

    I have downloaded this and the policy book to my computer so I have access to it at any time without logging onto UPSers.com. I have also printed both so I have a hard copy of it. Everyone should read both of these. You'd be surprised at the things that you can find in thses.
     
  6. dilligaf

    dilligaf IN VINO VERITAS

    This is especially true in small centers. Everyone knows everything and it is easy to figure out who said what. In my case I didn't bother to try and remain anonymous. I wanted the SOB to know that I filed a complaint.
     
  7. kada1963

    kada1963 New Member

    Hi All:

    New to this site. Has anybody had problems with contractual Progression pay increases and or COLA increases. Also, Has anybody had ongoing issue with pay rate for vacations and OPD's. Just wondered if any body has suggestions for continued problems.

    I am disgusted and tired of having to jump through hoops to obtain what is already stated in out contract. The company treats part time employees as second class citizens and employees. This is always what they refer to when querying supervisors about pay issues. It's as if we don't matter or count or have value.

    I am sick and tired of this! Hope somebody else can identify and offer some suggestions.

    Sick up and fed
     
  8. menotyou

    menotyou bella amicizia

    I have called the number to complain about sups. It is basically a tool for keeping a record of harassment. I have several case numbers and notebooks filled with events that have occurred.
     
  9. Anonymous 10

    Anonymous 10 Guest

    Did you file a grievance?
     
  10. Returntosender

    Returntosender Well-Known Member

    The Preponderance of Evidence is the key.
     
  11. JonFrum

    JonFrum Member

    Are you talking about the COLA in Article 33 of the National Master Agreement? If so, it is 12 cents per hour, and is effective August 1, 2011 and thereafter. You have to be out of Progression to get it though. Part-time Progression lasts five years.

    The previous COLA was in 2006. Also 12 cents.