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Ups is always late, they are always delayed and
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<blockquote data-quote="dan1431" data-source="post: 1074246" data-attributes="member: 45250"><p>I should preface my statement by saying that I am <strong>NOT</strong> a Brown fan, too many times I have had issues with packages being delivered by UPS and the few times my employer has shipped with Brown, we have not exactly been thrilled with the service. That is until we dealt with UPS Express Critical</p><p></p><p>I work for a major corporation (140,000 people strong) that has been a FedEX shop for many many years due to their Custom Critical Group (which is truly wonderful to deal with), one of our customers almost exclusively uses UPS and we acquiesced and agreed to ship their order via UPS. After manufacturer we contacted our customer who in turn contacted their UPS Representative had UPS Express Critical contact us to arrange pickup and transportation. We were nervous to even deal with UPS due to bad experiences in the past including UPS loosing track of one our products (cost approx 6.6 million dollars) for a whole day before discovering that it had been placed in the wrong warehouse in SDF (Louisville, KY).</p><p></p><p>From start to finish my colleagues and I were amazed at the level of service UPS put forth to get the product to our customer carefully, quickly and accurately, it was a very different experience from UPS small package group, which in my experience has been not the most stellar. They worked with us to get the product to the airport and kept us apprised along the way as to that location of the product and ensured that we were aware of each and every step of our products journey. As my employer manufacturers very heavy, but sensitive equipment we prefer to transport the product as far as we possibly can before handing off the product to the delivery company if (we have our aircraft and trucks) we do not make the delivery ourselves.</p><p></p><p>Anyway, I realize you all must hear a bunch complaints day in and day out (I do my fare share of complaining about Brown) RE: Brown's services, but I wanted to say Job Well Done.</p><p></p><p>Dan</p></blockquote><p></p>
[QUOTE="dan1431, post: 1074246, member: 45250"] I should preface my statement by saying that I am [B]NOT[/B] a Brown fan, too many times I have had issues with packages being delivered by UPS and the few times my employer has shipped with Brown, we have not exactly been thrilled with the service. That is until we dealt with UPS Express Critical I work for a major corporation (140,000 people strong) that has been a FedEX shop for many many years due to their Custom Critical Group (which is truly wonderful to deal with), one of our customers almost exclusively uses UPS and we acquiesced and agreed to ship their order via UPS. After manufacturer we contacted our customer who in turn contacted their UPS Representative had UPS Express Critical contact us to arrange pickup and transportation. We were nervous to even deal with UPS due to bad experiences in the past including UPS loosing track of one our products (cost approx 6.6 million dollars) for a whole day before discovering that it had been placed in the wrong warehouse in SDF (Louisville, KY). From start to finish my colleagues and I were amazed at the level of service UPS put forth to get the product to our customer carefully, quickly and accurately, it was a very different experience from UPS small package group, which in my experience has been not the most stellar. They worked with us to get the product to the airport and kept us apprised along the way as to that location of the product and ensured that we were aware of each and every step of our products journey. As my employer manufacturers very heavy, but sensitive equipment we prefer to transport the product as far as we possibly can before handing off the product to the delivery company if (we have our aircraft and trucks) we do not make the delivery ourselves. Anyway, I realize you all must hear a bunch complaints day in and day out (I do my fare share of complaining about Brown) RE: Brown's services, but I wanted to say Job Well Done. Dan [/QUOTE]
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