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UPS laying off Technical hourly employees
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<blockquote data-quote="ncrtscisme" data-source="post: 76772" data-attributes="member: 4721"><p><strong>Re: Technical Support TSC/TSG downsizes</strong></p><p></p><p>that's hard to say...first of all, phone support will suffer greatly, especially in the beginning when the only support you have is people who have never even SEEN a UPS program or server or PC ("PAS, DCS, PTE, CRS, OCS, ORS, UDC, ETT, PCIS, IVIS, HFCS, DPS....What??").</p><p>Secondly, the field technician support will be reduced which means greater downtimes for our critical systems and also longer delays for less-critical problems. Just wait until the next crazy virus hits and the few techs in your building are too busy getting the server back up and running to be able to take care of the virus on your PC.</p><p>And don't forget about all the unfortuate employees, some with many years of service and loyalty to UPS, who will be suddenly forced to look for another job in a field that is already shrinking at a fast pace. Most of the people I work with have families to support, but they won't even be given the choice of taking a job in a different department. I know "business is business" and all that, but UPS is not by any means hurting financially (as we are sure to see this thursday when the earnings are announced). This could also have been handled in a better way, because from what I see the employees are getting no answers and the communication is very "uneven" throughout the different districts.</p><p>I can definitely say that I have never experienced such a dreary mood at the workplace before. And to make matters worse, management is watching everybody very closely and giving us the impression that they are ready to fire anyone who tries to speak up or step out of line. It really is becoming a scary situation for a lot of people.</p></blockquote><p></p>
[QUOTE="ncrtscisme, post: 76772, member: 4721"] [b]Re: Technical Support TSC/TSG downsizes[/b] that's hard to say...first of all, phone support will suffer greatly, especially in the beginning when the only support you have is people who have never even SEEN a UPS program or server or PC ("PAS, DCS, PTE, CRS, OCS, ORS, UDC, ETT, PCIS, IVIS, HFCS, DPS....What??"). Secondly, the field technician support will be reduced which means greater downtimes for our critical systems and also longer delays for less-critical problems. Just wait until the next crazy virus hits and the few techs in your building are too busy getting the server back up and running to be able to take care of the virus on your PC. And don't forget about all the unfortuate employees, some with many years of service and loyalty to UPS, who will be suddenly forced to look for another job in a field that is already shrinking at a fast pace. Most of the people I work with have families to support, but they won't even be given the choice of taking a job in a different department. I know "business is business" and all that, but UPS is not by any means hurting financially (as we are sure to see this thursday when the earnings are announced). This could also have been handled in a better way, because from what I see the employees are getting no answers and the communication is very "uneven" throughout the different districts. I can definitely say that I have never experienced such a dreary mood at the workplace before. And to make matters worse, management is watching everybody very closely and giving us the impression that they are ready to fire anyone who tries to speak up or step out of line. It really is becoming a scary situation for a lot of people. [/QUOTE]
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