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UPS laying off Technical hourly employees
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<blockquote data-quote="exTSCer" data-source="post: 77708" data-attributes="member: 4795"><p>I have a couple of points that may add insight into the current situation.</p><p> </p><p>This is not the first time TSCs have been closed down. Why isn't the Phoenix, Southeast Region and Midwest Region TSCs on the list? Because they were consolidated into other TSCs years ago. The techs in those locations went through the same situation, if you were under the line, you had to leave. TSG Management did everything they could at the time and were able to move that line down a bit by getting techs positions in the other TSCs but that is not really an option with this consolidation as all TSCs are closing.</p><p> </p><p>Anyone in TSC/TSG not seeing this change coming would have had to turn a blind eye to several developments over the last couple of years:</p><ul> <li data-xf-list-type="ul">Consolidation of TSCs to one phone-in number</li> <li data-xf-list-type="ul">Closing of Phoenix, Southeast (had 3 went to 1) and Midwest TSCs</li> <li data-xf-list-type="ul">Consolidation of weekend support to two TSCs</li> <li data-xf-list-type="ul">Consolidation to a single problem logging tool</li> <li data-xf-list-type="ul">PMT</li> <li data-xf-list-type="ul">Tivoli and the automation of patches/upgrades</li> <li data-xf-list-type="ul">Hardware costs dropping significantly while processing power and capacity rising</li> <li data-xf-list-type="ul">UPS is no longer new to technology. 15 years ago that wasn't the case. We had ex truck drivers and admins that were supporting technology and it required growth in our IT infrastructure. Now we are a lot more mature with a large IS community in NJ.</li> <li data-xf-list-type="ul">Removal of systems that require heavy TSG intervention like the old disk based ERI/QPR</li> <li data-xf-list-type="ul">Proliferation of web based applications that centralize support of the servers in one location (the data center) verses having servers/hardware in every UPS location</li> </ul><p>When I first saw PMT I highly recomended to all my TSG friends to log everything in it. I use to see it when I was a TSC tech and TSG would not log their activity in Yosemite. All those tech jacks (grabbing your TSG tech for work without having called in a log), email support or proactive work are the intangable benefits of having TSG on site that unless logged goes unoticed by management. It looks like a lot of that went un noticed again with PMT.</p><p> </p><p>This whole things sucks, just like it did two years ago when my TSC was impacted with similar changes. I lost friends then and will probably loose friends now.</p><p> </p><p>I would have to say that being an exTSCer, joining a union would not appeal to me in the least. If TSG became unionized, say goodbye to your skills determining if you can get a Senior Tech or Specialist position. It will be based on senority and not how geeky you are. That will hurt TSG departments because almost hands down the techs that are just a couple years out of school have more technology knowledge then a person who was an admin for 15 years prior to opting into a tech position for the higher pay. But guess who is first on the list for the next level position if the shop is unionized? Why wait and stick around at UPS for 10+ years to maybe get the oportunity to make a couple more dollars an hour?</p><p> </p><p>I do believe we are shooting ourselves in the foot. The TSCs were filtering 70-80% of all issues from even getting to TSG. Now, we lose that level of localized support. I fully expect more logs to go to TSG now and guess what, they are down a couple of techs across the board.</p></blockquote><p></p>
[QUOTE="exTSCer, post: 77708, member: 4795"] I have a couple of points that may add insight into the current situation. This is not the first time TSCs have been closed down. Why isn't the Phoenix, Southeast Region and Midwest Region TSCs on the list? Because they were consolidated into other TSCs years ago. The techs in those locations went through the same situation, if you were under the line, you had to leave. TSG Management did everything they could at the time and were able to move that line down a bit by getting techs positions in the other TSCs but that is not really an option with this consolidation as all TSCs are closing. Anyone in TSC/TSG not seeing this change coming would have had to turn a blind eye to several developments over the last couple of years: [LIST] [*]Consolidation of TSCs to one phone-in number [*]Closing of Phoenix, Southeast (had 3 went to 1) and Midwest TSCs [*]Consolidation of weekend support to two TSCs [*]Consolidation to a single problem logging tool [*]PMT [*]Tivoli and the automation of patches/upgrades [*]Hardware costs dropping significantly while processing power and capacity rising [*]UPS is no longer new to technology. 15 years ago that wasn't the case. We had ex truck drivers and admins that were supporting technology and it required growth in our IT infrastructure. Now we are a lot more mature with a large IS community in NJ. [*]Removal of systems that require heavy TSG intervention like the old disk based ERI/QPR [*]Proliferation of web based applications that centralize support of the servers in one location (the data center) verses having servers/hardware in every UPS location[/LIST]When I first saw PMT I highly recomended to all my TSG friends to log everything in it. I use to see it when I was a TSC tech and TSG would not log their activity in Yosemite. All those tech jacks (grabbing your TSG tech for work without having called in a log), email support or proactive work are the intangable benefits of having TSG on site that unless logged goes unoticed by management. It looks like a lot of that went un noticed again with PMT. This whole things sucks, just like it did two years ago when my TSC was impacted with similar changes. I lost friends then and will probably loose friends now. I would have to say that being an exTSCer, joining a union would not appeal to me in the least. If TSG became unionized, say goodbye to your skills determining if you can get a Senior Tech or Specialist position. It will be based on senority and not how geeky you are. That will hurt TSG departments because almost hands down the techs that are just a couple years out of school have more technology knowledge then a person who was an admin for 15 years prior to opting into a tech position for the higher pay. But guess who is first on the list for the next level position if the shop is unionized? Why wait and stick around at UPS for 10+ years to maybe get the oportunity to make a couple more dollars an hour? I do believe we are shooting ourselves in the foot. The TSCs were filtering 70-80% of all issues from even getting to TSG. Now, we lose that level of localized support. I fully expect more logs to go to TSG now and guess what, they are down a couple of techs across the board. [/QUOTE]
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