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UPS Payroll Phone Number - REWARD!!!
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<blockquote data-quote="Kae3106" data-source="post: 675565" data-attributes="member: 27557"><p>The real problem with payroll is that very, very few of the employees who work there have ever worked in operations. When they consolidated all of the regional payroll sites into the two corporate sites, they hired a ton of people off the street. (non-union) I was there for three months before someone finally explained what preload meant and that I should pay the skilled rate for it. One of our managers (former driver) drew us a map of how packages flow through the UPS system and how the various terms related to them. I still have it.</p><p></p><p>I will defend the efficiency part. In the past (I've been told), payroll was a very manual process. Now, we have created some handy dandy databases that analyze the data and show us the exceptions that need corrections. GTS has been a big part of it. We have also had a three year payroll standardization project going on which was designed to iron out all of the differences between the way Dallas and Columbus handled payroll. I'd like to think we are getting better. I do know that the staff has been reduced and each clerk is held responsible for processing a certain number of time card changes each week. (You have your metrics, now we have ours.) We have also put together standardized training manuals and cross training within the department.</p><p></p><p>Centers have the ability to call up a PDM (Payroll Data Mart) history on the spot which is the same as a payroll hours history if you want to see your start/finish times, work performed, rate paid, ST, OT, etc instead of waiting for payroll to send one.</p><p></p><p>I'm sorry payroll stonewalled on an answer and then gave you gibberish. We've started auditing our inquiry answers for quality to help prevent this in the future.</p><p></p><p>But hey, everyone likes us when their check is correct! We only become the stupid, bad, useless, lazy payroll clerks when your check is wrong <img src="/community/styles/default/xenforo/smilies/FeltTip/happy-very.png" class="smilie" loading="lazy" alt=":happy-very:" title="Happy Very :happy-very:" data-shortname=":happy-very:" /></p></blockquote><p></p>
[QUOTE="Kae3106, post: 675565, member: 27557"] The real problem with payroll is that very, very few of the employees who work there have ever worked in operations. When they consolidated all of the regional payroll sites into the two corporate sites, they hired a ton of people off the street. (non-union) I was there for three months before someone finally explained what preload meant and that I should pay the skilled rate for it. One of our managers (former driver) drew us a map of how packages flow through the UPS system and how the various terms related to them. I still have it. I will defend the efficiency part. In the past (I've been told), payroll was a very manual process. Now, we have created some handy dandy databases that analyze the data and show us the exceptions that need corrections. GTS has been a big part of it. We have also had a three year payroll standardization project going on which was designed to iron out all of the differences between the way Dallas and Columbus handled payroll. I'd like to think we are getting better. I do know that the staff has been reduced and each clerk is held responsible for processing a certain number of time card changes each week. (You have your metrics, now we have ours.) We have also put together standardized training manuals and cross training within the department. Centers have the ability to call up a PDM (Payroll Data Mart) history on the spot which is the same as a payroll hours history if you want to see your start/finish times, work performed, rate paid, ST, OT, etc instead of waiting for payroll to send one. I'm sorry payroll stonewalled on an answer and then gave you gibberish. We've started auditing our inquiry answers for quality to help prevent this in the future. But hey, everyone likes us when their check is correct! We only become the stupid, bad, useless, lazy payroll clerks when your check is wrong :happy-very: [/QUOTE]
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