I'm sorry the media didn't cover the stories like mine. With the volume you guys handle I know there were more stories like mine than failures reported by the media. UPS came thru for me numerous times this peak season. I had an oversized package from California ship on Dec. 16th arrive Dec. 20th to Florida. It was supposed to take 5 days, you guys got it here in 4!!! If you count the weekend it arrived 3 days early!!!! I forgot 2 last minute gifts going to 2 different destinations. I ordered them on Dec. 20th, very late in the evening. The retailer had free 2day air. I didn't expect them to arrive until Thursday since they would not be shipped until Monday. It was a high volume retailer (not Amazon). The retailer shipped the product from their warehouse in Louisville with in an hour of ordering (after 10pm). Both items arrived Monday again a full day ahead of schedule during the busiest week!!!! I want to say thank you for all the hard work you all do at UPS. Thank you for making your customers Christmas special. Thank you for busting your asses everyday. I wish the media would cover stories like mine.