Hi, I apologize if this is in the wrong forum or if you are supposed to be a UPS employee to post on these forums. I just would like a little bit of information / help with a 9Lrecent shipping problem. First, let me say, I've never had a problem like this occur and have always seemed to have good luck with UPS. I like your service and outside of maybe one or two delays here and there have never been unhappy. Anyways, I had a package that was VERY important that I paid extra for Saturday Next Day Air for. I woke Saturday around 9am and expected the package to arrive around 10:30am (It normally says Saturday by noon but I always seem to get it much earlier than that). So it hadn't arrived and I checked it online. Apparently, their had been a mechanical failure with the airplane (I'm assuming in Louisville, KY) because it was recorded about 15 minutes before the arrival scan in Louisville. So I called customer service, I spoke to someone, gave them my tracking number and was told that it would in-fact be delivered today just delayed. So I was like alright, that is fine, as long as I get it today. Problem, I never got the package. What is worse, it never updated from Louisville at 4:02am arrival on Saturday (9/8). NOW, all that it is showing is that a shipping label has been created. It doesn't show where it is, if it is in transit, anything. I just want to know why would the customer service rep tell me (after she said she was able to look into it further than I could via the website) say that I would receive it today (Saturday 9/8) and worse now all it is showing is that a shipping label was created. Not even that it is in transit. Does this mean my package was lost? Or does it just mean that it wasn't able to get out of Louisville in time and has been delayed till what I assume will be Monday? As I said, this is an extremely important package so if anyone with any insight on why it would suddenly change to just a shipping label has been created could let me know what is going on it would be greatly appreciated. Thanks so much. EDIT: Alright, now even stranger, I just decided to check it again and now it is back to the way it was before. It still says it arrived in Louisville at 4:02am. Sorry I am just very confused why a customer service rep would tell me that it would be delivered and it wasn't. Than on top of that, I go to check it and it said a label had been created after it said it had been in transit and now it is back to the earlier tracking information saying it has just arrived in Louisville. I just really pray the package was not lost in some sort of scramble to get it sent.