UPS Says Your Holiday Packages Will Get There on Time - Fortune
United Parcel Service UPS -2.63% is taking exception with a Wall Street Journal story that says the delivery service is straining to keep up with heavy demand caused by the surge in online orders this holiday season.
But UPS spokesman Steve Gaut said on Thursday that wasn’t the case.
While Gaut recognized that some areas were high impact spots, “the vast majority of UPS customers have received their shipment on time,” he said in an e-mail to Fortune. “UPS’s shipping network is running according to our plans and customers can expect to receive their shipments in line with the service level commitment.” Gaut would not offer an on-time rate to counter the Journal’s 91% claim.
United Parcel Service UPS -2.63% is taking exception with a Wall Street Journal story that says the delivery service is straining to keep up with heavy demand caused by the surge in online orders this holiday season.
But UPS spokesman Steve Gaut said on Thursday that wasn’t the case.
While Gaut recognized that some areas were high impact spots, “the vast majority of UPS customers have received their shipment on time,” he said in an e-mail to Fortune. “UPS’s shipping network is running according to our plans and customers can expect to receive their shipments in line with the service level commitment.” Gaut would not offer an on-time rate to counter the Journal’s 91% claim.
