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Brown Cafe UPS Forum
UPS Retirement Topics
UPS, Teamsters considering joint pension plan
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<blockquote data-quote="toonertoo" data-source="post: 198177" data-attributes="member: 1944"><p>While I cant speak to much of the rest, although here in OHIO , my rival for my largest business, is the owners brother and he drives for DHL. They did unionize last month. I still get most of it, BUT.....when a business calls to complain how they used to get their delivery at 10am and are now on another truck and getting it at 1pm or later. What they get is crap from the phone center. It goes like this ...</p><p>Phone center says: "when we have changes in volume we have to cut routes" </p><p>Customer hears: so my business doesnt matter?</p><p>Phone cneter says "You will have to learn to adjust til our volume goes back up"</p><p>Customer hears "I have to adjust!!!!!<img src="/community/styles/default/xenforo/smilies/group1/crying.gif" class="smilie" loading="lazy" alt=":crying:" title="Crying :crying:" data-shortname=":crying:" /> , I thought you were a service company servicing me" </p><p>Driver says "if the IE dept would let go of some of the bogus numbers, we could do our job and use our knowledge to get the stuff to people who absolutely have to have it" </p><p> </p><p>And now they worry about making pick ups in a 30 minute window? Heck if they dont quit with the crap of cutting runs and working everyone to the limit there wont be any pick ups to worry about. </p><p> </p><p>I do understand change. Im not bullying against it but you cannot take a customer and tell them "hey we want your business, but you will have to take what we give ya, coz the yellow, green and purple will come in and gobble it up. We are in business to service them, they dont want to hear about our business and why we want to deliver them 3 hrs or more later, and what the heck, while Im here, get your pick up ready, I cant get back here in an hour. I run my self ragged trying to keep the business I have, coz the wolves are at the door and they are hungry.</p></blockquote><p></p>
[QUOTE="toonertoo, post: 198177, member: 1944"] While I cant speak to much of the rest, although here in OHIO , my rival for my largest business, is the owners brother and he drives for DHL. They did unionize last month. I still get most of it, BUT.....when a business calls to complain how they used to get their delivery at 10am and are now on another truck and getting it at 1pm or later. What they get is crap from the phone center. It goes like this ... Phone center says: "when we have changes in volume we have to cut routes" Customer hears: so my business doesnt matter? Phone cneter says "You will have to learn to adjust til our volume goes back up" Customer hears "I have to adjust!!!!!:crying: , I thought you were a service company servicing me" Driver says "if the IE dept would let go of some of the bogus numbers, we could do our job and use our knowledge to get the stuff to people who absolutely have to have it" And now they worry about making pick ups in a 30 minute window? Heck if they dont quit with the crap of cutting runs and working everyone to the limit there wont be any pick ups to worry about. I do understand change. Im not bullying against it but you cannot take a customer and tell them "hey we want your business, but you will have to take what we give ya, coz the yellow, green and purple will come in and gobble it up. We are in business to service them, they dont want to hear about our business and why we want to deliver them 3 hrs or more later, and what the heck, while Im here, get your pick up ready, I cant get back here in an hour. I run my self ragged trying to keep the business I have, coz the wolves are at the door and they are hungry. [/QUOTE]
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