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<blockquote data-quote="Cactus" data-source="post: 771469" data-attributes="member: 29011"><p>Hate to tell you this but you do.</p><p> </p><p>It's called Fed Ex and they've been insulting their customer base for years now without any real effort to improve service by giving customers the service they pay for. Now it's wham bam thank you mam and we've got to meet our station goals, gotta make those numbers. then MT3 gets on Frontline and always says we got to show the purple promise to our customers so we'll start to cut routes." He is an artist (though not a very good one) at talking in circles. Hey Matt if you can't dazzle the workforce with brilliance baffle them with BS huh? </p><p> </p><p>People use to get premium service for the extra money it cost to ship a package through Fed Ex. Now adays it's late freight on many days and poor planning for peak season with short staffing, poor weather planning and Fed Ex taking on way more freight than they can handle. I know for a fact couriers the last 10 years always bring back loads of undelivered freight during peak because company greed got in the way and tough crap if the customer doesn't get their package as promised. Fred and his boys instruct the districts to tell the call centers to make up some excuse so this wonderful company can weasel its way off the hook.</p><p> </p><p>Don't think for one moment what happened to Blockbuster can't happen to Fed Ex and with the poor upper managemment in Memphis the house of cards foundation this company sits on can easily crumble.</p></blockquote><p></p>
[QUOTE="Cactus, post: 771469, member: 29011"] Hate to tell you this but you do. It's called Fed Ex and they've been insulting their customer base for years now without any real effort to improve service by giving customers the service they pay for. Now it's wham bam thank you mam and we've got to meet our station goals, gotta make those numbers. then MT3 gets on Frontline and always says we got to show the purple promise to our customers so we'll start to cut routes." He is an artist (though not a very good one) at talking in circles. Hey Matt if you can't dazzle the workforce with brilliance baffle them with BS huh? People use to get premium service for the extra money it cost to ship a package through Fed Ex. Now adays it's late freight on many days and poor planning for peak season with short staffing, poor weather planning and Fed Ex taking on way more freight than they can handle. I know for a fact couriers the last 10 years always bring back loads of undelivered freight during peak because company greed got in the way and tough crap if the customer doesn't get their package as promised. Fred and his boys instruct the districts to tell the call centers to make up some excuse so this wonderful company can weasel its way off the hook. Don't think for one moment what happened to Blockbuster can't happen to Fed Ex and with the poor upper managemment in Memphis the house of cards foundation this company sits on can easily crumble. [/QUOTE]
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