Bubblehead
My Senior Picture
K the 1st part of OP's post is resolved...
waitamin, if that's his regular route & knows his customers well enough to indirectly deliver to the customer's workplace, what is wrong with that? He verified the consignee with their ID & knows that they won't file a complaint against him...
I had a wine parcel that I got to their business after closing time; the consignee left a note with their phone number. I called it & their home is only a block away. in my scanner, I can also edit address as well as add "at customer's request" or something similar. Verified with their ID & let them sign the scanner.
I had a few of those customers like that as well (they chased me down too) & I'll ask for the "sorry we missed you" doortag as well as their ID to verify them.
There's also that service where they'll hold the parcel at the closest UPS store/ FedEx office/ or HUB for customer pickup/ will call... so you won't have to take it out for a 2nd or 3rd attempt
Guns, on the other hand, I agree that it'll be no indirect delivery & will mention the above service if they won't be at home to receive/directly sign for them
It's all about driver discretion & knowing your customers.
I don't care what's in the box.
I don't purposely break the rules, nor do approach them as if they were subject to my discretion.
Bottom line, there's nothing in it for me except risk, so no thanks.
That being said, if my conscience drove me such an act of desperation, I would ask my center manager to send me an OMS message saying it was OK.