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Volume Loss?
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<blockquote data-quote="an anonymous guest" data-source="post: 167420"><p>No one likes to post good service stories because they happen every day for 12M packages (or more) at UPS, even shipments of cookies. My wife bakes also, for a lot more years than the cookie lady above. She ships out 10-15 packages every Christmas full of goodies, via UPS Ground, and for at least 20 years she has done this we have never had so much as an exception. But...her story goes unnoticed because she doesn;t have a web site?</p><p></p><p>So, maybe for every exception post and blog quote we can find that's negative, I am sure we could say a lot of good things too....I didn;t get too many responses on my other post asking what UPS sjhould be doing to turn the share price up before August 28th....I can see here that visible and responsive customer service changes might be one.</p><p></p><p>Go UPS!</p><p>P71</p></blockquote><p></p>
[QUOTE="an anonymous guest, post: 167420"] No one likes to post good service stories because they happen every day for 12M packages (or more) at UPS, even shipments of cookies. My wife bakes also, for a lot more years than the cookie lady above. She ships out 10-15 packages every Christmas full of goodies, via UPS Ground, and for at least 20 years she has done this we have never had so much as an exception. But...her story goes unnoticed because she doesn;t have a web site? So, maybe for every exception post and blog quote we can find that's negative, I am sure we could say a lot of good things too....I didn;t get too many responses on my other post asking what UPS sjhould be doing to turn the share price up before August 28th....I can see here that visible and responsive customer service changes might be one. Go UPS! P71 [/QUOTE]
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