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<blockquote data-quote="soberups" data-source="post: 825299" data-attributes="member: 14668"><p>It is healthy to constantly strive for improvement, and to set ambitious goals.</p><p> </p><p>It is <em>not</em> healthy to obsessively pursue an expectation that has no basis in reality.</p><p> </p><p>Too many of the metrics that we use to define success or improvement are entirely arbitrary. They are imposed by people who have never done our job and/or have no real concept of what it is we have to do on a daily basis.</p><p> </p><p>Success involves more than continuous improvement. It also requires <em>humility</em>, part of which involves a willingess to admit when one is wrong...or in UPS's case, a willingess to admit when a particular goal or metric may not be realistic.</p><p> </p><p><strong>Complacency is indeed a detriment to business and progress in general. So is chasing impossible metrics right off the edge of a cliff. </strong><em>True</em> success requires one to find the happy medium between these two extremes.</p></blockquote><p></p>
[QUOTE="soberups, post: 825299, member: 14668"] It is healthy to constantly strive for improvement, and to set ambitious goals. It is [I]not[/I] healthy to obsessively pursue an expectation that has no basis in reality. Too many of the metrics that we use to define success or improvement are entirely arbitrary. They are imposed by people who have never done our job and/or have no real concept of what it is we have to do on a daily basis. Success involves more than continuous improvement. It also requires [I]humility[/I], part of which involves a willingess to admit when one is wrong...or in UPS's case, a willingess to admit when a particular goal or metric may not be realistic. [B]Complacency is indeed a detriment to business and progress in general. So is chasing impossible metrics right off the edge of a cliff. [/B][I]True[/I] success requires one to find the happy medium between these two extremes. [/QUOTE]
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