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Was I Wrong?
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<blockquote data-quote="Thorn" data-source="post: 341366" data-attributes="member: 15486"><p>You're right, monday I will try to mend that fence with the customer.</p><p></p><p>It never occured to me to use the customer opens after commit time reason for late air. I only use that when I have an early am package that has already been attempted. I have always felt that I am not authorized to make that decision without prior approval from the customer.</p></blockquote><p></p>
[QUOTE="Thorn, post: 341366, member: 15486"] You're right, monday I will try to mend that fence with the customer. It never occured to me to use the customer opens after commit time reason for late air. I only use that when I have an early am package that has already been attempted. I have always felt that I am not authorized to make that decision without prior approval from the customer. [/QUOTE]
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