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Was the tightest ship.
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<blockquote data-quote="sendagain" data-source="post: 179294" data-attributes="member: 1695"><p>It all boils down to taking care of the customer and which company will make them happy. This means when a customer has a problem, you handle it immediately; you don't wait for days on end, you realize that person is a client who has urgent needs. These unaccountable phone centers have pissed off many of our clients with poor, ineffective service.</p><p></p><p>You put some flexibility in your system to handle the multitude of different shipping scenarios that are out there. There has to be personnel around that can get there earlier, later, or just make it happen. Enough of looking like the military: remember that the revolutionary war exposed a military that looked good but performed poorly in practice.</p><p></p><p>You talk seriously with the union about cutting costs that make it impossible to compete with a growing work force that is willing to work for less money. Either they unionize our competition, or all this pie-in-the-sky striving for "the best contract ever" will merely be the legacy of our downfall.</p></blockquote><p></p>
[QUOTE="sendagain, post: 179294, member: 1695"] It all boils down to taking care of the customer and which company will make them happy. This means when a customer has a problem, you handle it immediately; you don't wait for days on end, you realize that person is a client who has urgent needs. These unaccountable phone centers have pissed off many of our clients with poor, ineffective service. You put some flexibility in your system to handle the multitude of different shipping scenarios that are out there. There has to be personnel around that can get there earlier, later, or just make it happen. Enough of looking like the military: remember that the revolutionary war exposed a military that looked good but performed poorly in practice. You talk seriously with the union about cutting costs that make it impossible to compete with a growing work force that is willing to work for less money. Either they unionize our competition, or all this pie-in-the-sky striving for "the best contract ever" will merely be the legacy of our downfall. [/QUOTE]
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Was the tightest ship.
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