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We have to change the way they think of the hourly employee.
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<blockquote data-quote="Ricochet1a" data-source="post: 1103902" data-attributes="member: 22880"><p>90%.... Hell, the IBT would be shocked as hell to get 10,000 signed cards in within the next few months (about 1/3rd of Express Couriers). If they got just that amount, they'd take notice and begin to try to get some of those who signed to start working as organizers to get the percentage pushed up to 50-55%. <em>It is what I'm trying to get going here to no avail....</em></p><p></p><p></p><p></p><p>Here is where you are playing with that proverbial 'fire'. All it takes is one customer to call the 1-800 number to complain, and you are looking at a minimum of an OLCC or potentially a Warning Letter (I've been there, I know EXACTLY what I'm speaking of). Even if you follow procedure to the "T", if the customer is unhappy with their 'Express Experience", YOU, the Courier will take heat.</p><p></p><p>Customers pay big bucks to ship with Express, they want you, the 'face of Express' to be their little 'go to' package jockey, smiling, cooperative, doing whatever they want. The greater the volume they ship (the more revenue in Fred's pocket), the more they expect you to 'jump' when they clap their hands. Be very careful in deliberately trying to piss off customers. Express has paid a fortune to build its facade of reliable service provided by employees who really do care. If any single package jockey threatens to change that perception with a customer (God forbid a high volume customer), YOU will be made an example of and Express will pull no punches about it. DON'T kiss the customer's butt, but don't kick them in the butt either. </p><p></p><p></p><p></p><p>This is where the issue of "who is your enemy and who is just a neutral bystander", comes in. Express management is your enemy - from Fred all the way down to the Sr. management level, and I'd even include most Ops managers too. The customers of Express are what keeps the business in operation and paying you what you get <u><em>and potentially paying you even more if you act smart. </em></u> Don't start pissing off customers, they are NOT your enemy. You need them a hell of a lot more than they need YOU working as a Courier.</p><p></p><p>You are NOT going to get the customers to start feeling 'sorry for you' - won't happen, forget about it. They don't care about your personal finances, all they care about is their shipments and what they pay to get them where then need on time. The public at large doesn't care about your personal finances. The US Congress doesn't care about your personal finances. </p><p></p><p>The ONLY people that you need to worry about caring about your situation as a Courier/RTD with Express are YOUR CO-WORKERS. They are the only ones that can help change the situation. Think about it, if you can't convince a coworker (who knows what is going on within Express just as well as you), to sign a rep card, how in the hell can you convince anyone else that you are being screwed? What good would it be to convince someone out there that you are being screwed? What can they do to change the situation?</p><p></p><p>There is only one tool available to you. ORGANIZE. And you are going to have to do it from a grassroots level and more or less hand the IBT enough signed cards to convince them to petition for a vote. It is a very simple thing, sign the card, send it in. Talk to a coworker, they sign a card and send it in. Keep the ball rolling and keep getting your coworkers to sign and send in those seemingly insignificant cards. </p><p></p><p>Fred fears those cards much more than ANYTHING you could possibly do on the job. His whole business model is set up to make it very difficult for his employees to successfully sign enough of those cards to force him to negotiate with an organized work force. Attack him with what he fears most - get rep cards out to as many people as possible and talk to as many of your co-workers as possible to get them signed and sent in. Fred will crap his pants should the IBT one day petition for a vote and the NLRB approves.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 1103902, member: 22880"] 90%.... Hell, the IBT would be shocked as hell to get 10,000 signed cards in within the next few months (about 1/3rd of Express Couriers). If they got just that amount, they'd take notice and begin to try to get some of those who signed to start working as organizers to get the percentage pushed up to 50-55%. [I]It is what I'm trying to get going here to no avail....[/I] Here is where you are playing with that proverbial 'fire'. All it takes is one customer to call the 1-800 number to complain, and you are looking at a minimum of an OLCC or potentially a Warning Letter (I've been there, I know EXACTLY what I'm speaking of). Even if you follow procedure to the "T", if the customer is unhappy with their 'Express Experience", YOU, the Courier will take heat. Customers pay big bucks to ship with Express, they want you, the 'face of Express' to be their little 'go to' package jockey, smiling, cooperative, doing whatever they want. The greater the volume they ship (the more revenue in Fred's pocket), the more they expect you to 'jump' when they clap their hands. Be very careful in deliberately trying to piss off customers. Express has paid a fortune to build its facade of reliable service provided by employees who really do care. If any single package jockey threatens to change that perception with a customer (God forbid a high volume customer), YOU will be made an example of and Express will pull no punches about it. DON'T kiss the customer's butt, but don't kick them in the butt either. This is where the issue of "who is your enemy and who is just a neutral bystander", comes in. Express management is your enemy - from Fred all the way down to the Sr. management level, and I'd even include most Ops managers too. The customers of Express are what keeps the business in operation and paying you what you get [U][I]and potentially paying you even more if you act smart. [/I][/U] Don't start pissing off customers, they are NOT your enemy. You need them a hell of a lot more than they need YOU working as a Courier. You are NOT going to get the customers to start feeling 'sorry for you' - won't happen, forget about it. They don't care about your personal finances, all they care about is their shipments and what they pay to get them where then need on time. The public at large doesn't care about your personal finances. The US Congress doesn't care about your personal finances. The ONLY people that you need to worry about caring about your situation as a Courier/RTD with Express are YOUR CO-WORKERS. They are the only ones that can help change the situation. Think about it, if you can't convince a coworker (who knows what is going on within Express just as well as you), to sign a rep card, how in the hell can you convince anyone else that you are being screwed? What good would it be to convince someone out there that you are being screwed? What can they do to change the situation? There is only one tool available to you. ORGANIZE. And you are going to have to do it from a grassroots level and more or less hand the IBT enough signed cards to convince them to petition for a vote. It is a very simple thing, sign the card, send it in. Talk to a coworker, they sign a card and send it in. Keep the ball rolling and keep getting your coworkers to sign and send in those seemingly insignificant cards. Fred fears those cards much more than ANYTHING you could possibly do on the job. His whole business model is set up to make it very difficult for his employees to successfully sign enough of those cards to force him to negotiate with an organized work force. Attack him with what he fears most - get rep cards out to as many people as possible and talk to as many of your co-workers as possible to get them signed and sent in. Fred will crap his pants should the IBT one day petition for a vote and the NLRB approves. [/QUOTE]
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