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What did I do wrong?
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<blockquote data-quote="toonertoo" data-source="post: 827799" data-attributes="member: 1944"><p>IMHO I think you did the right thing. A service provider should be able to tell a customer why an air is late. If there is weather, in any area of the country, yes its a given, weather somewhere affected our plane. But when its a bright sunshiny day all over the country, we should be told, other than to sheet other, why. </p><p>So it seems we are not providing service when we cannot give a reason. If its not weather, we pay, correct? A plane with a problem should not be on the customers back, it should be on ours.</p></blockquote><p></p>
[QUOTE="toonertoo, post: 827799, member: 1944"] IMHO I think you did the right thing. A service provider should be able to tell a customer why an air is late. If there is weather, in any area of the country, yes its a given, weather somewhere affected our plane. But when its a bright sunshiny day all over the country, we should be told, other than to sheet other, why. So it seems we are not providing service when we cannot give a reason. If its not weather, we pay, correct? A plane with a problem should not be on the customers back, it should be on ours. [/QUOTE]
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