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What did I do wrong?
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<blockquote data-quote="bumped" data-source="post: 827804" data-attributes="member: 23376"><p>I have no problem telling the customer why you were told it was late. (Lets be real, we never know the truth). I wouldn't have told her that she was to get a refund. </p><p> </p><p><em>"I then informed her as we failed, her delivery is free and informed her to have the sender make a claim."</em></p><p> </p><p>If you have worked at UPS any amount of time you should know there is almost always a way out for UPS in the fine print. You could have told he it may be possible, as you don't know for certain as you don't do billing. Its just like using EC is an easy way out for UPS I'm sure there are other "way outs" containing these types of situations.</p></blockquote><p></p>
[QUOTE="bumped, post: 827804, member: 23376"] I have no problem telling the customer why you were told it was late. (Lets be real, we never know the truth). I wouldn't have told her that she was to get a refund. [I]"I then informed her as we failed, her delivery is free and informed her to have the sender make a claim."[/I] If you have worked at UPS any amount of time you should know there is almost always a way out for UPS in the fine print. You could have told he it may be possible, as you don't know for certain as you don't do billing. Its just like using EC is an easy way out for UPS I'm sure there are other "way outs" containing these types of situations. [/QUOTE]
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