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What did I do wrong?
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<blockquote data-quote="UPSGUY72" data-source="post: 827824" data-attributes="member: 14514"><p>The problem is that the lady didn't call the sender she called UPS and she knew more about her package being late than the person that took the phone call. Manager and SUP's don't like to know less about a situation than the customer calling. You gave her to much info probably a lot more than you told us you did. You probably gave her the building phone number also. </p><p></p><p>Next time a customer gives you and attitude about something say sorry if you can't solve the problem yourself then give them a DR slip and tell them they can call the number on the back they can help you. They don't need to know why there package was late it's late and knowing why it was late isn't going to change anything.</p><p></p><p>Loose lips sink ships.</p></blockquote><p></p>
[QUOTE="UPSGUY72, post: 827824, member: 14514"] The problem is that the lady didn't call the sender she called UPS and she knew more about her package being late than the person that took the phone call. Manager and SUP's don't like to know less about a situation than the customer calling. You gave her to much info probably a lot more than you told us you did. You probably gave her the building phone number also. Next time a customer gives you and attitude about something say sorry if you can't solve the problem yourself then give them a DR slip and tell them they can call the number on the back they can help you. They don't need to know why there package was late it's late and knowing why it was late isn't going to change anything. Loose lips sink ships. [/QUOTE]
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