DS
Fenderbender
Production as you call it,would be measured as always at ups,by what looks good on paper.In effect better production would generate the opposite of what you intend to accomplish.A driver that is not over dispatched will go the extra mile to do everything in thier power to make service on each and every package which is really,what the customer is paying for.What do you think would happen at UPS if every single UPS management person worldwide made a New Year's resolution for 2010 to make the care of each package a priority and the care of each employee a priority and started to view production as the means by which this care is measured?
I
Have you ever noticed that some cover drivers can do any run blind and still have good numbers? How do you suppose they accomplish this? Look at the amount of send agains.Sure this driver looks good on paper,and his mngmt team also as a result,but in the end,who is paying the price?
I applaud your ideas about treating employees with respect,but in my opinion,better production=unhappy customers,and a jaded workforce.
DS