No amount of planning can be successful when your biggest shipper decides to drop a wrench in it by taking orders that have no chance in hell of making it out for delivery. Throw in some bad weather and you've got yourself quite a disaster.
We are always understaffed at peak but we've always made it work. Amazon was what caused the crash. Maybe this time we'll be ready if they do it again. I keep hearing that many areas have hired more drivers (which is what would have helped last year) but in mine all thats been done is adding new parking lots and converting TCDs (who were already going to be driving anyway) to full-time. And a few additional temporary building expansions. If Amazon decides to process late orders again we will still be screwed. Maybe the USPS Sunday service will soften the blow but one would think UPSers would rather have that work going through us.
