Since I am in feeders, and work nights, I have very little contact with "customers". I did have two notable things happen. One was the Thursday before peak, and I had stopped at a store to get a bottle of water. I had to make a third round trip to the hub, so it was 630ish friday morning. As I exited the store, some one coming in sorta asked me if that was a load of missed packages. I replied, No, I am on time, and those packages will be out for delivery in less than 3 hours. They backed up, and said that all they had heard was that we were behind. I told him that they maybe were behind somewhere's else, but not in MY center.
I then went to the bank on the day after Christmas, and the teller asked me what was going on with UPS. I told her that all the media were talking about was the weather delays in the middle of the country, and the center I served was cleaned up, but that was good news, and the media didn't care about that. She then thanked me for making sure her package made it safe and sound.