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What on-route customers are saying to drivers
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<blockquote data-quote="brownrod" data-source="post: 1246061" data-attributes="member: 6453"><p>I only had one negative experience that I can remember. Doing a 99.9% residential route I had a pretty positive peak. Everyone was happy to get their stuff and would generally say nice things.</p><p></p><p>Day after Christmas back to doing a business route. Only one guy was angry but he is always angry. He's the type of guy that believes he deserves his deliveries by 9 AM every day and that because his business does something like 40,000$ in business with UPS per year he needs to be treated like UPS exists due to his massive contribution to our revenue.</p><p></p><p>This dude was pissed because all the crap he didn't get by christmas. All I said was "UPS won't spend billions to gear up for a few days of excessive volume" and went away.</p><p></p><p>I truly cannot stand these types of customers and try to not interact in any way with them.</p></blockquote><p></p>
[QUOTE="brownrod, post: 1246061, member: 6453"] I only had one negative experience that I can remember. Doing a 99.9% residential route I had a pretty positive peak. Everyone was happy to get their stuff and would generally say nice things. Day after Christmas back to doing a business route. Only one guy was angry but he is always angry. He's the type of guy that believes he deserves his deliveries by 9 AM every day and that because his business does something like 40,000$ in business with UPS per year he needs to be treated like UPS exists due to his massive contribution to our revenue. This dude was pissed because all the crap he didn't get by christmas. All I said was "UPS won't spend billions to gear up for a few days of excessive volume" and went away. I truly cannot stand these types of customers and try to not interact in any way with them. [/QUOTE]
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What on-route customers are saying to drivers
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