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What the heck......
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<blockquote data-quote="kasaroo" data-source="post: 240380" data-attributes="member: 10368"><p>Observation: Since EDD was put into effect, the number of driver complaints has TRIPLED! Could this be because EDD has put so much work on the driver on the street that they no longer have time to take care of the customer? No time to answer a question? No time to develope a lead? No time to show them the level of service that they have come to expect from "their" UPS driver? I may complain here about my job----by the way, this is a national sport (job complaining)---but when I leave the building, all of that is left behind. I treat my customers with the utmost respect and gratitude for using UPS. Their parcel is the most important thing on my truck. It is my job to make sure they get their pkg in one piece and on time. If they have a question, I answer it. If they have a request, I listen to it and fulfill it, if at all possible. They KNOW this and will work WITH me, not DEMAND it. I am mostly resi so the sales leads are few. However, when given a choice, they will ship UPS because they know I will get their valuable pkg---even if valuable only to them---to them. I get some flack for the time it takes me to do this, but I was just honored with "Driver of the Month" by customer voting because I DO do this. That means more to me than any award UPS mgt has given me. I have been doing this for 25+ years, but you Newbies-----DO NOT FORGET WHAT YOUR JOB IS! IT IS YOUR CUSTOMERS! Mgt may care only about numbers, but they will get the bottom line they want if you treat every package as if it were your own.</p></blockquote><p></p>
[QUOTE="kasaroo, post: 240380, member: 10368"] Observation: Since EDD was put into effect, the number of driver complaints has TRIPLED! Could this be because EDD has put so much work on the driver on the street that they no longer have time to take care of the customer? No time to answer a question? No time to develope a lead? No time to show them the level of service that they have come to expect from "their" UPS driver? I may complain here about my job----by the way, this is a national sport (job complaining)---but when I leave the building, all of that is left behind. I treat my customers with the utmost respect and gratitude for using UPS. Their parcel is the most important thing on my truck. It is my job to make sure they get their pkg in one piece and on time. If they have a question, I answer it. If they have a request, I listen to it and fulfill it, if at all possible. They KNOW this and will work WITH me, not DEMAND it. I am mostly resi so the sales leads are few. However, when given a choice, they will ship UPS because they know I will get their valuable pkg---even if valuable only to them---to them. I get some flack for the time it takes me to do this, but I was just honored with "Driver of the Month" by customer voting because I DO do this. That means more to me than any award UPS mgt has given me. I have been doing this for 25+ years, but you Newbies-----DO NOT FORGET WHAT YOUR JOB IS! IT IS YOUR CUSTOMERS! Mgt may care only about numbers, but they will get the bottom line they want if you treat every package as if it were your own. [/QUOTE]
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