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What UPS is doing to survive this bad economy
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<blockquote data-quote="satellitedriver" data-source="post: 473997" data-attributes="member: 1664"><p>I agree,</p><p>these billions of impressions are made on a face to face daily encounter, with the driver, albeit, a view of the truck on the road, or a one on one personal delivery by a driver. </p><p>Our trucks should be washed daily.</p><p>Our new uniforms should not look like crap, after the first washing.</p><p>(Thank you bean counter's for saving money, by downgrading the quality and appearance of our uniforms.)</p><p>The packages should not be crammed into a pkg car and let the driver deal with the customer over a torn up pkg and having to return to pick it up as a damage claim.</p><p>(at least the building is clean, mentality.)</p><p>The list of erroneous cost savings, at our company's future expense, will be our long term down fall.</p><p>We have only two things to sell.</p><p>Brand and service.</p><p>We do a great job in service, but our Brand is suffering.</p><p>IMHO,</p><p>UPS should invest (read as advertise) in the physical and professional appearance of package delivery.</p><p>Clean cars, clean pkgs and yes, clean drivers.</p><p>No beards, no dreadlocks, no tat's, no piercings,ect...</p><p>( I do not care who this last comment ticks off)</p><p>When a customer sees one UPS driver, they should be seeing all UPS drivers.</p></blockquote><p></p>
[QUOTE="satellitedriver, post: 473997, member: 1664"] I agree, these billions of impressions are made on a face to face daily encounter, with the driver, albeit, a view of the truck on the road, or a one on one personal delivery by a driver. Our trucks should be washed daily. Our new uniforms should not look like crap, after the first washing. (Thank you bean counter's for saving money, by downgrading the quality and appearance of our uniforms.) The packages should not be crammed into a pkg car and let the driver deal with the customer over a torn up pkg and having to return to pick it up as a damage claim. (at least the building is clean, mentality.) The list of erroneous cost savings, at our company's future expense, will be our long term down fall. We have only two things to sell. Brand and service. We do a great job in service, but our Brand is suffering. IMHO, UPS should invest (read as advertise) in the physical and professional appearance of package delivery. Clean cars, clean pkgs and yes, clean drivers. No beards, no dreadlocks, no tat's, no piercings,ect... ( I do not care who this last comment ticks off) When a customer sees one UPS driver, they should be seeing all UPS drivers. [/QUOTE]
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