What would you do?
- Thread starter Indecisi0n
- Start date
CharleyHustle
Well-Known Member
I scan when it's easiest, in the car, on the walk, or at the stop. I'd always pick up the package and hand to the customer, except if it's real heavy, then I'll ask if they want it inside the door if it looks like they can't handle it themselves. I only get a signature when directed to by the board. I'd be real careful about always getting signatures from good looking customers, we had a driver almost lose his job when this babe knew she didn't have to sign and called in a harassment complaint. I'm just an hourly employee, so I don't really care what other people do.
barnyard
KTM rider
I would have done the same on the route I used to cover.
THIS for ever and ever and ever!
kingOFchester
Well-Known Member
Sober, do u really believe that the methods were carefully designed to make management always right? Not necessarily disagreeing with you but certainly not 100% agreeing with you either.
WorknLateHuh
Well-Known Member
Everyone knows that mandatory protocol for this situation is as follows. It's quite simple... If it's a hot girl that answers the door, a signature is required regardless of shipper release, my choice, etc.
Btw, long time lurker, 1st time poster. Greetings all.
At ups CORPORATE schools integrad they have a scenario where you deliver a dr to a residential stop. As you put the package down a customer answers the door. You then get a signature. If corporate is training the new drivers with this method maybe its your mgt team who needs a refresher.
UpstateNYUPSer(Ret)
Well-Known Member
So corporate is discontinuing driver release?
kingOFchester
Well-Known Member
What??? How the hell you come up with that???? Obtaining a signature when the opportunity is immediately in front of you, get a signature. How do you come to the conclusion that this implies they ate getting rid of dr??
UpstateNYUPSer(Ret)
Well-Known Member
Customer opens door--you hand them package. DR MC
An instructor was telling us a main reason for integrad was because a lot of drivers were thought wrong from what corporate intended. Different supervisor, center, or center manager, different policy. Dr out of sight out of weather. However, if you deliver to a person take a second and obtain a signature. To me it sounds not only better for yourself and ups, but for the customer who shipped it dealing with fraud. It's as easy and fast as....... Obtaining a signature.
It's dishonesty and you will at the least get a talking to. You get time for every signature but if it's not a signature required and you get one you can get in trouble. It is stealing time if you bonus.
kingOFchester
Well-Known Member
So even tho they are teaching new drivers at Intergrad to obtain signature when the opportunity is there and some of us have been instructed to get the signature, you would go against corporate training and local level direction?
UpstateNYUPSer(Ret)
Well-Known Member
Could it be that the folks at Integrad are having the trainees get a signature rather than DRing the package to give them more practice with the DIAD?
If I walk in tomorrow morning and the center manager directs that we are to obtain a signature whenever we make contact with the consignee I would most certainly follow that directive; however, I have to think that the folks who implemented driver release knew what they were doing and that the cost of the occasional claim would be more than offset by the money saved by delivering the package on the first attempt and in the most efficient manner possible.
Let's assume that you have 100 residential stops and since it is a holiday every single person is home. Let's further assume that it takes 5 seconds to hand the package to the customer and 30 seconds to obtain and clarify a signature. 25 seconds * 100 stops is 2,500 seconds, which works out to just over 41 minutes. (The 30 seconds may be on the high side but we tend to spend more time chatting while waiting for a signature as opposed to handing the package to the customer)
If your center team is directing you to obtain a signature if you make customer contact then by all means you should do so. I am glad that I work for a center team that uses common sense.
If I walk in tomorrow morning and the center manager directs that we are to obtain a signature whenever we make contact with the consignee I would most certainly follow that directive; however, I have to think that the folks who implemented driver release knew what they were doing and that the cost of the occasional claim would be more than offset by the money saved by delivering the package on the first attempt and in the most efficient manner possible.
Let's assume that you have 100 residential stops and since it is a holiday every single person is home. Let's further assume that it takes 5 seconds to hand the package to the customer and 30 seconds to obtain and clarify a signature. 25 seconds * 100 stops is 2,500 seconds, which works out to just over 41 minutes. (The 30 seconds may be on the high side but we tend to spend more time chatting while waiting for a signature as opposed to handing the package to the customer)
If your center team is directing you to obtain a signature if you make customer contact then by all means you should do so. I am glad that I work for a center team that uses common sense.
kingOFchester
Well-Known Member
I would be surprised if they are instructing students to get a signature during an exercise that involves a customer meeting a driver at the delivery point in order to get practice at using the signature functions of the DIAD. Many other ways to get practice at obtaining a signature then using this exercise.
UpstateNYUPSer(Ret)
Well-Known Member
Having never been to nor spoken to anyone who has been to Integrad I have no idea what their coursework entails.
menotyou
bella amicizia
It's easy on the phone. And, when imbibing on a few Labatt's!!!
Indecisi0n
Well-Known Member
The rumors are true? You don't know everything!
