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Whats going to happen when................
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<blockquote data-quote="Sammie" data-source="post: 268611" data-attributes="member: 8657"><p><em>Harley Rider, I've noticed your topic for a number of years now, in operations and behind the scenes. You've got to wonder if the folks making the major company decisions these days are either dead or on life support. </em></p><p> </p><p><em>We are, correct me if I'm wrong, a customer service organization. The public is our customer. In the past, we had layers and layers of well qualified managers and supervisors who knew the company inside and the place ran like clock work. Now, our customers often give up on us and our customer service departments are no longer empowered to help. They've all been outsourced. And an example of our facility here -</em></p><p><em>Our yard looks like peak week year round; red tags everywhere, feeder drivers spend an hour or so every day looking for their equipment and there is barely enough room to navigate around everything. Our last few feeder managers were transfers from the hub who have yet to set foot in a feeder vehicle.</em></p><p> </p><p><em>Finding flaws in the UPS systems and understanding the customer experience has got to be mind boggling for the new leaders who never manned a center let alone delivered a package to a customer. And I don't see any of this getting better, I see it becoming a more severe problem. Sadly enough, it all boils down to letting those with seniority go, all those "bad" people either guilty of following protocol or who became frustrated with questionable practices and policies, and replacing them with folks who will work for a fraction of the pay. <img src="/community/styles/default/xenforo/smilies/group2/nono.gif" class="smilie" loading="lazy" alt=":nono:" title="Nono :nono:" data-shortname=":nono:" /></em></p></blockquote><p></p>
[QUOTE="Sammie, post: 268611, member: 8657"] [I]Harley Rider, I've noticed your topic for a number of years now, in operations and behind the scenes. You've got to wonder if the folks making the major company decisions these days are either dead or on life support. [/I] [I]We are, correct me if I'm wrong, a customer service organization. The public is our customer. In the past, we had layers and layers of well qualified managers and supervisors who knew the company inside and the place ran like clock work. Now, our customers often give up on us and our customer service departments are no longer empowered to help. They've all been outsourced. And an example of our facility here -[/I] [I]Our yard looks like peak week year round; red tags everywhere, feeder drivers spend an hour or so every day looking for their equipment and there is barely enough room to navigate around everything. Our last few feeder managers were transfers from the hub who have yet to set foot in a feeder vehicle.[/I] [I]Finding flaws in the UPS systems and understanding the customer experience has got to be mind boggling for the new leaders who never manned a center let alone delivered a package to a customer. And I don't see any of this getting better, I see it becoming a more severe problem. Sadly enough, it all boils down to letting those with seniority go, all those "bad" people either guilty of following protocol or who became frustrated with questionable practices and policies, and replacing them with folks who will work for a fraction of the pay. :nono:[/I] [/QUOTE]
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