So as a UPS employee I naturally think that FedEx sucks! However I am what you would call bias. Yesterday though I was inundated by two separate customers on how they view FedEx. Lets just say that it was not flattering for FDX. The first lives up in the mountains and she said she always requests UPS but a shipment earlier in the week slipped through on the FedEx Ground truck. Apparently the driver left all seven of her boxes out at the gate in the rain and mud. If that was not enough the boxes also were completely damaged (her words). Now her gate does open and you can drive in to the house with no problems. Second lady just moved into the golf course I deliver from Kentucky. She couldn't stop saying what a great company UPS is compared to FedEx (music to my ears), but one thing she said really hit me. She said that our level of professionalism is unmatched and that we are even great with the kids and always have time to interact. She even said "it's as if you guys are trained on how to interact with children". Well In both cases I inserted my point of view, and this is what it is. FDX does not have a business plan built around service. They just want the stuff delivered and thats it. There Ground and H.D. drivers are not even employees and in most cases don't get paid by the hour so there is no incentive to take more time for anything. As far as Express drivers they seem over extended by ever widening delivery areas and also don't have the time. So maybe I'm wrong but I highly doubt it.