I was covering a pick up route that I have never covered before last night and went to one shipper who ships about 500 pkgs a day with ground, about 300 a day with express, and about 20 a day with ups. I asked the shipping manager why they use ground instead of ups, and he said "UPS s-cks". He said whenever they get a package returned from ups for whatever reason, the packages are destroyed. He went to state that this never happens with fedex, though I am sure he was going a little overboard for my benefit.
the head of sales of our division told me one time that that is the biggest deal killer of all. he says people are willing to pay more for our service and one driver etc if we didnt have as many damages as we do.