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What's The Right Way To Complain?
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<blockquote data-quote="Jimbo" data-source="post: 254355" data-attributes="member: 12133"><p><span style="color: black">First I want to thank everyone here that replied.</span></p><p><span style="color: black">One thing I was looking for is a 'sanity check' from people that are actually walking-the-walk as a UPS delivery driver.</span></p><p><span style="color: black">I wanted to keep an open mind as to if there could be a perfectly innocent explanation for my UPS driver's behavior, but I guess there isn't one that accounts for everything and he is just being a dick.</span></p><p><span style="color: black">I now feel comfortable in that belief.</span></p><p> </p><p><span style="color: black">OK, with that in mind, to whom do I write too at UPS?</span></p><p><span style="color: black">Do I start with Atlanta and let the issue trickle down, or do I find the person that runs the entire Chula Vista facility and write them personally, or do I just write one letter and simply CC: them both?</span></p><p> </p><p><span style="color: black">Right now I’m not interested in going punitive on my driver, but I do now want some management type to call him into their office and have an uncomfortable conversation with the lad and ask him some difficult questions about his nontraditional, non-delivery practices.</span></p><p> </p><p><span style="color: black"><span style="color: black"><span style="font-family: 'Tahoma'"><span style="font-size: 10px">Thinking ahead, if that doesn't work, what would be your next move if you were in my shoes?</span></span></span></span></p><p><span style="color: black"><span style="color: black"><span style="font-family: 'Tahoma'"><span style="font-size: 10px">I want to get this fixed as fast as I can without turning this into a blood feud that goes on forever.</span></span></span></span></p></blockquote><p></p>
[QUOTE="Jimbo, post: 254355, member: 12133"] [COLOR=black]First I want to thank everyone here that replied.[/COLOR] [COLOR=black]One thing I was looking for is a 'sanity check' from people that are actually walking-the-walk as a UPS delivery driver.[/COLOR] [COLOR=black]I wanted to keep an open mind as to if there could be a perfectly innocent explanation for my UPS driver's behavior, but I guess there isn't one that accounts for everything and he is just being a dick.[/COLOR] [COLOR=black]I now feel comfortable in that belief.[/COLOR] [COLOR=black]OK, with that in mind, to whom do I write too at UPS?[/COLOR] [COLOR=black]Do I start with Atlanta and let the issue trickle down, or do I find the person that runs the entire Chula Vista facility and write them personally, or do I just write one letter and simply CC: them both?[/COLOR] [COLOR=black]Right now I’m not interested in going punitive on my driver, but I do now want some management type to call him into their office and have an uncomfortable conversation with the lad and ask him some difficult questions about his nontraditional, non-delivery practices.[/COLOR] [COLOR=black][COLOR=black][FONT=Tahoma][SIZE=2]Thinking ahead, if that doesn't work, what would be your next move if you were in my shoes?[/SIZE][/FONT][/COLOR][/COLOR] [COLOR=black][COLOR=black][FONT=Tahoma][SIZE=2]I want to get this fixed as fast as I can without turning this into a blood feud that goes on forever.[/SIZE][/FONT][/COLOR][/COLOR] [/QUOTE]
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