I am very good friends with someone who is a 27-year Express non-courier employee that finally saw the light on Friday. Management lit her up for something totally out of her control and that was the straw that broke the camel's back. She is actively going to begin a job search this week, and because she has incredible computer skills, she will soon be gone. This is a person that plugs all the holes in the management dike, because she does their jobs for them operationally. Even though she is in her late 40's, management would never want her to leave, because her loop will totally collapse and fail without her leadership and operational decision-making capabilities. When the managers are hiding in their offices or not taking phone calls, she takes over and gets the job done. Until she leaves, she will WAD, and when she does leave, the dike has another hundred holes in it. FedEx is a failing organization. Most of us can see it, and those that can't are beginning to have much clearer vision.