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Where do you draw the line?
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<blockquote data-quote="MuppetUK" data-source="post: 434474" data-attributes="member: 16839"><p>Unfortunatley they have a phrase in the UK "The customer is always right". The reality is somewhat different. Not only package drivers have this problem, feeder drivers have the same. At the minute I'm blessed with having 3 great customers that bend over backwards to help me out but in the past it's been a lot different. At one point I was regularly asked to do a feeder collection at a customer that had air packages as it was on the way back from another collection. I turned up the 1st day expecting to collect at least 4 or 5 pallets. The pick up was 4pm. I was made to wait till 6pm meaning i'd never make it back to the hub before the air trailer left. What did they put on? A Sack that weighed about 15 ounces that i could have carried back on a bicycle! despite explaining the situation to my sup several times, I had to go to management before they changed it! I also went to a customer once with a 7.5 tonne truck to pick up a "few cages of mail". I got there to find about 16 cages of mail weighing about 0.5 ton each waiting for me! When i tried to explain that i could only take half of them as the trucks payload was 4 ton I got verbally abused and swore at. Thankfully my boss said to pull out and hed sort it. I've also been on 3 hour round trips to pick up a trailer collection to find out the customer was shut for stocktaking and didnt bother to let us know! The joys of being a UPS driver lol</p></blockquote><p></p>
[QUOTE="MuppetUK, post: 434474, member: 16839"] Unfortunatley they have a phrase in the UK "The customer is always right". The reality is somewhat different. Not only package drivers have this problem, feeder drivers have the same. At the minute I'm blessed with having 3 great customers that bend over backwards to help me out but in the past it's been a lot different. At one point I was regularly asked to do a feeder collection at a customer that had air packages as it was on the way back from another collection. I turned up the 1st day expecting to collect at least 4 or 5 pallets. The pick up was 4pm. I was made to wait till 6pm meaning i'd never make it back to the hub before the air trailer left. What did they put on? A Sack that weighed about 15 ounces that i could have carried back on a bicycle! despite explaining the situation to my sup several times, I had to go to management before they changed it! I also went to a customer once with a 7.5 tonne truck to pick up a "few cages of mail". I got there to find about 16 cages of mail weighing about 0.5 ton each waiting for me! When i tried to explain that i could only take half of them as the trucks payload was 4 ton I got verbally abused and swore at. Thankfully my boss said to pull out and hed sort it. I've also been on 3 hour round trips to pick up a trailer collection to find out the customer was shut for stocktaking and didnt bother to let us know! The joys of being a UPS driver lol [/QUOTE]
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Where do you draw the line?
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