Yes, I followed the correct procedure to have the concern removed from the driver and center profiles as soon as I saw and determined what was going on with the package. Unfortunately, hearing back from the committee that decides whether it's removed is hit or miss in regards to getting back to you to let you know of the status of the concern. This is something I feel needs to be improved upon. My boss would rather I make the decision at the end of the day to IIP a concern if it's warranted. He'd rather I go ahead and make the decision and let him know about it afterward; especially if it's something like this.
I'll respectfully disagree with you. The neighbourhood that the customer lives in does not have the best reputation for leaving packages and it's already a level 4 No DR address. It's one of our highest DFU neighbourhoods, so no, leaving it would not have been a viable delivery option in my opinion. I will agree with you that three attempts on a Basic 1 is a gross waste of time and resources. However, I can forgive the driver for not pulling it and giving it to the clerk. I'd venture so far as to say a good 85-90% of a driver's daily deliveries are ground packages, which DO get three attempts. How frequently are you going to remember that a) you have a Basic package in an ocean of ground deliveries and b) remember to pull it after the first attempt? I'd venture to say probably one in five are going to be properly processed after the first attempt.
