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Who is running the show down in Atlanta?
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<blockquote data-quote="dannyboy" data-source="post: 58322"><p>Your point is well taken. </p><p> </p><p>But what divides the great companies from the failures is not that they never screw up, but how they handle the problem deliveries. </p><p> </p><p>At one time we were allowed to take care of a customer like they were your grandmother. Now it is strictly business. And heaven forbid you spend the time to fix a UPS problem for a customer. Where would you assign that time anyway. it used to go under customer marketing, but now I guess it comes out of your lunch. </p><p> </p><p>Telling people the truth is the best way to go. And if we do make a mistake, make sure the customer knows we care and will do our best to make it right. But dont sit there and tell them we dont ever screw up. </p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 58322"] Your point is well taken. But what divides the great companies from the failures is not that they never screw up, but how they handle the problem deliveries. At one time we were allowed to take care of a customer like they were your grandmother. Now it is strictly business. And heaven forbid you spend the time to fix a UPS problem for a customer. Where would you assign that time anyway. it used to go under customer marketing, but now I guess it comes out of your lunch. Telling people the truth is the best way to go. And if we do make a mistake, make sure the customer knows we care and will do our best to make it right. But dont sit there and tell them we dont ever screw up. d [/QUOTE]
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Who is running the show down in Atlanta?
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