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<blockquote data-quote="soberups" data-source="post: 903311" data-attributes="member: 14668"><p>I can relate to what Danny is saying.</p><p></p><p>My wife is the Human Resource and Finance Manager for a manufacturing company that spends over $50,000 a year shipping its products via UPS. As my wife, she has always been very loyal to UPS and any FedEx salesmen that ever came calling would get shown the door. Unfortunately, she is now in a position where she has no choice but to switch over to FedEx due to the constant, chronic billing errors that cost her over 2 man-hours of labor PER WEEK to get corrected. UPS is constantly hitting them with "oversize" fees even though they have designed their entire assembly line and packaging setup specifically to produce boxes that are <em>below</em> the size limit. She has called Customer Service literally dozens of times to no avail, and her Account Rep was actually <em>rude</em> with her about the number of credits that her company was continually applying for in order to get the bill corrected.</p><p></p><p>It is my opinion that UPS intentionally overbills its customers on a systematic basis with the intention of defrauding them, and is counting on the fact that many customers simply do not have the time or energy to keep on fighting to get the overbills corrected.</p></blockquote><p></p>
[QUOTE="soberups, post: 903311, member: 14668"] I can relate to what Danny is saying. My wife is the Human Resource and Finance Manager for a manufacturing company that spends over $50,000 a year shipping its products via UPS. As my wife, she has always been very loyal to UPS and any FedEx salesmen that ever came calling would get shown the door. Unfortunately, she is now in a position where she has no choice but to switch over to FedEx due to the constant, chronic billing errors that cost her over 2 man-hours of labor PER WEEK to get corrected. UPS is constantly hitting them with "oversize" fees even though they have designed their entire assembly line and packaging setup specifically to produce boxes that are [I]below[/I] the size limit. She has called Customer Service literally dozens of times to no avail, and her Account Rep was actually [I]rude[/I] with her about the number of credits that her company was continually applying for in order to get the bill corrected. It is my opinion that UPS intentionally overbills its customers on a systematic basis with the intention of defrauding them, and is counting on the fact that many customers simply do not have the time or energy to keep on fighting to get the overbills corrected. [/QUOTE]
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