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<blockquote data-quote="soberups" data-source="post: 903536" data-attributes="member: 14668"><p>The way I handle these situations is to smile and be polite and friendly and say "Dont worry about it, I understand, I will just go ahead and sheet these packages as refused and send them all back so there wont be any problems with you signing for them. Have a nice day" and start walking away. 99% of the time they have a change of heart before I get to the door and develop a sudden "willingess" to sign for them. The other 1% of the time, the packages go back, their boss gets P'O'd and wants to know who the hell refused his shipment, and from that point on there will be no further problems with getting a signature. The key is to be friendly, yet firm. I am <em>not</em> going to spend 20 minutes wandering around and begging for a signature, I have customers who <em>want</em> to sign for their packages that are waiting for me to show up so either way I need to be moving along. None of it is personal; they are just boxes; the customer either will sign for them or they wont and its all the same to me either way.</p></blockquote><p></p>
[QUOTE="soberups, post: 903536, member: 14668"] The way I handle these situations is to smile and be polite and friendly and say "Dont worry about it, I understand, I will just go ahead and sheet these packages as refused and send them all back so there wont be any problems with you signing for them. Have a nice day" and start walking away. 99% of the time they have a change of heart before I get to the door and develop a sudden "willingess" to sign for them. The other 1% of the time, the packages go back, their boss gets P'O'd and wants to know who the hell refused his shipment, and from that point on there will be no further problems with getting a signature. The key is to be friendly, yet firm. I am [I]not[/I] going to spend 20 minutes wandering around and begging for a signature, I have customers who [I]want[/I] to sign for their packages that are waiting for me to show up so either way I need to be moving along. None of it is personal; they are just boxes; the customer either will sign for them or they wont and its all the same to me either way. [/QUOTE]
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