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Who's Stupid Idea Was "Stops Per Car"?
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<blockquote data-quote="wornoutupser" data-source="post: 774230" data-attributes="member: 2196"><p>P Man,</p><p></p><p> The problem is that not all center are metro areas. </p><p></p><p> I work in a vastly extended area and SPC is the hot topic here. In order to meet that goal here and keep the hyper rural runs in a workable (12) hour day, the closer in runs get slammed.</p><p></p><p> The metric does not work but it is held dearly by my center manager because he has to. We run meet point after meet point, we leave up to an hour late every day loading our own cars and then get to look forward to a 11-12-13 hour day onroad. I am in Florida and we have drivers running out of DOT hours in the last two months and we have drivers breaking records here for total income for the year. If you check around, you will see that we have a huge increase in accidents here. Why? The drivers are being pushed too hard and threatened daily with discipline for SPH.</p><p></p><p> The center is tired, disgusted and demoralized and peak is around the corner.</p><p></p><p> If UPS would start concentrating on servicing the customer again instead of "meeting metrics", stock price would not be an issue. Customer service is the key to running a vital business and Scott Davis has lost this concept. Service is what we sell, not the silly "logistics" crap that Scott Davis put out in the advertising. We cant deliver major business stops at the same time on any given day of the week. People in Florida HATE our new ads, they dont want fluff, the want their package on the correct day and at a predictable time. With SPC as the planning tool, they get neither.</p><p></p><p> The local Fed Ex building is onroad every day 1 hour ahead of UPS. Most of the locals use Fed Ex because of the gain time for critical shipping- but daily we get add cuts after start time and are still moving stops around up to an hour after start time.</p><p></p><p> IMHO Scott Davis needs to go. Peroid. He has sunk this company to the lowest level that I have seen in my 25 years + of being here.</p><p> </p><p>I would change my opinion of Davis if he would ever get out of Atlanta and go see the operations that are not "groomed" for his visits, such as Orlando was a few years ago. I was told that UPS spent $15,000.00 on the tent, palm trees, food and cleaning yet UPS still didnt have the funds to paint new stripes on the ground for the feeders backing in at night. He needs to see the REAL UPS in action.</p><p></p><p> Just my opinion, but I ran a business before I ever worked here. Wornout</p></blockquote><p></p>
[QUOTE="wornoutupser, post: 774230, member: 2196"] P Man, The problem is that not all center are metro areas. I work in a vastly extended area and SPC is the hot topic here. In order to meet that goal here and keep the hyper rural runs in a workable (12) hour day, the closer in runs get slammed. The metric does not work but it is held dearly by my center manager because he has to. We run meet point after meet point, we leave up to an hour late every day loading our own cars and then get to look forward to a 11-12-13 hour day onroad. I am in Florida and we have drivers running out of DOT hours in the last two months and we have drivers breaking records here for total income for the year. If you check around, you will see that we have a huge increase in accidents here. Why? The drivers are being pushed too hard and threatened daily with discipline for SPH. The center is tired, disgusted and demoralized and peak is around the corner. If UPS would start concentrating on servicing the customer again instead of "meeting metrics", stock price would not be an issue. Customer service is the key to running a vital business and Scott Davis has lost this concept. Service is what we sell, not the silly "logistics" crap that Scott Davis put out in the advertising. We cant deliver major business stops at the same time on any given day of the week. People in Florida HATE our new ads, they dont want fluff, the want their package on the correct day and at a predictable time. With SPC as the planning tool, they get neither. The local Fed Ex building is onroad every day 1 hour ahead of UPS. Most of the locals use Fed Ex because of the gain time for critical shipping- but daily we get add cuts after start time and are still moving stops around up to an hour after start time. IMHO Scott Davis needs to go. Peroid. He has sunk this company to the lowest level that I have seen in my 25 years + of being here. I would change my opinion of Davis if he would ever get out of Atlanta and go see the operations that are not "groomed" for his visits, such as Orlando was a few years ago. I was told that UPS spent $15,000.00 on the tent, palm trees, food and cleaning yet UPS still didnt have the funds to paint new stripes on the ground for the feeders backing in at night. He needs to see the REAL UPS in action. Just my opinion, but I ran a business before I ever worked here. Wornout [/QUOTE]
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