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Who's Stupid Idea Was "Stops Per Car"?
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<blockquote data-quote="soberups" data-source="post: 820588" data-attributes="member: 14668"><p>The <em>solution</em>...is for IE to base the SPC quota on <em>reality</em> instead of forcing the entire operation to chase an impossible metric right off of the edge of a cliff.</p><p> </p><p>My center paid out $54,000 in 9.5 grievances last year. The regional labor manager intervened and forced IE to back off and lower the number. So far this year we have had rational dispatches.... until last week, when the number went right back up again and routes started getting chopped. Last Tuesday we dispatched <em>2 fewer delivery routes than the total number of pickup routes for the center. </em>Some of the pickups got missed....and others got "serviced" at 9:00 AM by a driver who had to break trace by 20 miles just to get there during business hours. Everybody in my loop worked 11+ hours, and I was delivering business stops 6 hours after their normal delivery time and apologizing and making excuses all day for the utter incompetence with which my operation is managed. Unlike them, I cant just hide behind a desk with a stack of reports on it; I have to go out in the <em>real </em>world and actually <em>face</em> the customers who we are screwing over.</p><p> </p><p>I dont mind working hard and I can accept any number of challenges. <strong>But it is really hard to maintain a positive and professional attitude when your management team has <em>intentionally</em> set you up to fail.</strong></p></blockquote><p></p>
[QUOTE="soberups, post: 820588, member: 14668"] The [I]solution[/I]...is for IE to base the SPC quota on [I]reality[/I] instead of forcing the entire operation to chase an impossible metric right off of the edge of a cliff. My center paid out $54,000 in 9.5 grievances last year. The regional labor manager intervened and forced IE to back off and lower the number. So far this year we have had rational dispatches.... until last week, when the number went right back up again and routes started getting chopped. Last Tuesday we dispatched [I]2 fewer delivery routes than the total number of pickup routes for the center. [/I]Some of the pickups got missed....and others got "serviced" at 9:00 AM by a driver who had to break trace by 20 miles just to get there during business hours. Everybody in my loop worked 11+ hours, and I was delivering business stops 6 hours after their normal delivery time and apologizing and making excuses all day for the utter incompetence with which my operation is managed. Unlike them, I cant just hide behind a desk with a stack of reports on it; I have to go out in the [I]real [/I]world and actually [I]face[/I] the customers who we are screwing over. I dont mind working hard and I can accept any number of challenges. [B]But it is really hard to maintain a positive and professional attitude when your management team has [I]intentionally[/I] set you up to fail.[/B] [/QUOTE]
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Who's Stupid Idea Was "Stops Per Car"?
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