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Why do we fail to follow proper driver release methods?
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<blockquote data-quote="Re-Raise" data-source="post: 905174" data-attributes="member: 16501"><p>Sounds like a lot of differenet and confusing instructions on how to handle possible damage. </p><p></p><p>I think a customer would prefer us to be more transparent and honest and just record the package as " returned for inspection of possible damage". Just like a missed package should be recorded as "loaded on wrong truck". It is too bad those options aren't available.</p><p></p><p>On a side note I have another perspective to add on damaged packages. I have been here long enough to have owned stock in OPL which used to be our overseas insurance company before the government stopped it. </p><p></p><p>OPL made millions selling insurance for our packages. If we didn't have some damages no one would pay for the overpriced insurance we sell them. UPS will never come out and say some damages are good for business but they aren't going to go too far in trying to eliminate them either.</p><p></p><p>If no ones house ever burned down people who sell fire insurance would be out of business. Just another angle to think about.</p></blockquote><p></p>
[QUOTE="Re-Raise, post: 905174, member: 16501"] Sounds like a lot of differenet and confusing instructions on how to handle possible damage. I think a customer would prefer us to be more transparent and honest and just record the package as " returned for inspection of possible damage". Just like a missed package should be recorded as "loaded on wrong truck". It is too bad those options aren't available. On a side note I have another perspective to add on damaged packages. I have been here long enough to have owned stock in OPL which used to be our overseas insurance company before the government stopped it. OPL made millions selling insurance for our packages. If we didn't have some damages no one would pay for the overpriced insurance we sell them. UPS will never come out and say some damages are good for business but they aren't going to go too far in trying to eliminate them either. If no ones house ever burned down people who sell fire insurance would be out of business. Just another angle to think about. [/QUOTE]
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Why do we fail to follow proper driver release methods?
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