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Why do we fail to follow proper driver release methods?
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<blockquote data-quote="dilligaf" data-source="post: 905203" data-attributes="member: 11476"><p><span style="font-size: 12px"><span style="font-family: 'comic sans ms'"><span style="color: #800080">What happened to NOT loading damaged packages? When I was preloading I was taught to send all damages to the clerk. My drivers would give me crap if they found a damaged packaged that had not been cleared by the clerk. This has come down to numbers. It's not a matter of customer service anymore, it's just UPS and their numbers. Get everything delivered. </span></span></span></p><p><span style="font-size: 12px"></span></p><p><span style="font-size: 12px"><span style="font-family: 'comic sans ms'"><span style="color: #800080">If a customer refuses a package that is obviously damaged we can't even sheet it REF/DAM. I've had to be CREATIVE at the customers insistence and at the risk of an ass chewing by management. When it comes right down to it, I'm going to take care of my customer. In the end, the customer is the one that foots my paycheck. </span></span></span></p></blockquote><p></p>
[QUOTE="dilligaf, post: 905203, member: 11476"] [SIZE=3][FONT='comic sans ms'][COLOR=#800080]What happened to NOT loading damaged packages? When I was preloading I was taught to send all damages to the clerk. My drivers would give me crap if they found a damaged packaged that had not been cleared by the clerk. This has come down to numbers. It's not a matter of customer service anymore, it's just UPS and their numbers. Get everything delivered. [/COLOR][/FONT] [FONT='comic sans ms'][COLOR=#800080]If a customer refuses a package that is obviously damaged we can't even sheet it REF/DAM. I've had to be CREATIVE at the customers insistence and at the risk of an ass chewing by management. When it comes right down to it, I'm going to take care of my customer. In the end, the customer is the one that foots my paycheck. [/COLOR][/FONT][/SIZE] [/QUOTE]
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Why do we fail to follow proper driver release methods?
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